Tue, 11/28/17, 10:00:00 PM

BigCommerce Merchants Experience Highest Sales Ever During Cyber Week

Same-store sales increase 21 percent YoY for tens of thousands of BigCommerce merchants; mobile accounts for majority of holiday shopping for first time as consumers accelerate holiday shopping

AUSTIN, Texas – November 28, 2017 – BigCommerce, the leading ecommerce platform for fast-growing and established brands, today announced that its merchants experienced record-breaking sales during Cyber Week, the five-day shopping period spanning Thanksgiving through Cyber Monday. Analysis of same-store sales for the five-day period showed a 21 percent year-over-year (YoY) increase in gross merchandise volume (GMV), led by a 24 percent increase in same-store sales on Thanksgiving Day. Merchants also benefitted from an 8 percent YoY increase in average order value signaling shoppers’ willingness to spend more on all devices.

“BigCommerce merchants of all sizes and in every category are seeing a fast start to the holiday selling season,” said Jimmy Duvall, chief product officer for BigCommerce. “The significant increase in same-store sales this year further highlights that small and mid-sized retailers continue to thrive, even as Amazon and other industry heavyweights expand into new markets and categories. We fully expect this to be the biggest and most successful online selling season in history, and look forward to providing our merchants the tools necessary to maximize sales.”

Mobile, which accounted for 49 percent of sales, reigned as the primary purchase device throughout the majority of Cyber Week, the notable exception being Cyber Monday during which 57 percent of orders were made on desktop devices. Average order value (AOV) on mobile devices reached $84.05 this year, a 17 percent increase from 2016. Similarly, tablet AOV grew by 29 percent to $105.68, while desktop AOV saw a slight decline YoY.

Additional Cyber Week Insights:

  • Thanksgiving Day saw the highest YoY increase in overall GMV; however, Cyber Monday remained the most popular day for making purchases over the five-day period.

  • Automotive retailers saw the highest average order value ($235.10), followed by retailers within the Sports & Outdoors ($143.50) and Home & Garden ($103.60) categories

  • Consumers in California, Texas, Florida, New York and Pennsylvania made the most purchases for the second consecutive year

  • iPhone users spent 7 percent more during Cyber 5 than Android users

Additional Cyber Week sales data, including category-specific insights, device trends and purchase activity by region can be found on the BigCommerce blog. For more information, visit: https://www.bigcommerce.com/blog/cyber-week-2017/   


BigCommerce’s Cyber Week data is based on a comparison of same-store sales that occurred between November 24-28, 2016 and November 23-27, 2017 and represents tens of thousands of small and midsized retailers selling on the BigCommerce platform.